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Mary Griffin
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Shipping

Order Processing and Shipping
 
Shipping Cutoff Time:  2:00 pm Eastern Standard Time
 
Shipping Days:  Monday - Friday, excluding US Federal Holidays.
  • Orders received prior to 2:00 pm EST are shipped the same day. 
  • After 2:00 pm, orders will ship the next business day. 
  • Orders received weekends and holidays are shipped the next business day. 
Notifications
 
Email notices will be received as follows:
  • Order confirmation - indicates your order has been submitted successfully
  • Order Processing - indicates your order has been reviewed and is in the process of being fulfilled
  • Order on Hold - indicates that there was a problem with completing your order and an email has been sent regarding the issue.  Order remains on hold until reply.
  • Order Shipped - indicates your order has been sent
  • Partial Shipment - indicates that your order has been shipped in part but the remaining items will be shipped on receipt of inventory or dropshipped from another location.
  • Order Cancelled - to cancel an order, reply to the confirmation prior to the shipping cutoff time.  You will receive a notice of cancellation if the package has not already processed.
  • UPS or FedEx Notice - you will receive a separate email direct from the carrier after the package is entered into their system.  Please note that there can be a delay of up to 3 hours from the time of our shipping notice and the carrier email notice with tracking information. 
Shipping Options -
 
On checkout, click "DISPLAY RATES" next to the shipping carrier logos to view all available options.
 
Continental US  
USPS - United States Postal Service
 
Priority Mail Flat Rate with Delivery Confirmation - single or multiple DVDs - estimated delivery is 2-3 business days within the continental US.
  • Delivery time is NOT guaranteed by the Post Office. 
  • Weekends and holidays should not be counted in the estimate. 
  • Expect delays in delivery around the holidays.
  • US territories and West Coast deliveries may take longer - allow a minimum of 6 business days for delivery. 
  • Delivery confirmation is NOT the same as tracking - it only tells us that the package reached the intended destination.  

US Domestic First Class Mail - single or multiple DVDs, with delivery confimation.  Please allow a 5-7 business days for delivery.

Tracking Options with FedX or UPS
 
If you prefer to track your package, we recommend either: 
  • FedX - home delivery (no PO boxes)
  • UPS - Ground (no PO boxes)
  • For faster delivery, other options will display at checkout, including overnight and 2 day delivery.
Canada
 
 
USPS International Priority Mail -
  • Customs forms are completed with actual cost of product less shipping. 
  • Customer is responsible for any customs or duties on packages received.  If packages are being sent as gifts, please indicate in the additional text field provided during checkout.
  • Please allow a minimum of 10 business days for delivery
First Class Mail - International
  • Delivery times vary by destination.  Please allow a minimum of 14 business days.
  • Expect delays in delivery around the holidays.
 
 
International Orders
 
Step Platforms: due to the weight and dimensions of this item, it is cost prohibitive to ship overseas and outside of the continental US.
 
Weighted Items: Due to the weight and size, these items are also not shipped overseas - domestic orders only.
 
We ship to many destinations in the world.  If you don't see your country listed, email us.
 
Customs Clearance - Please be aware that most delays in delivery for international packages are due to requirements in clearing customs.  We ask that you allow the following minimum estimated delivery days, excluding weekends and holidays, prior to inquiring about your order status.
 
International Priority Mail - USPS
  • Overseas packages can be shipped via USPS international priority mail.
  • Customs and duties are the responsibility of the customer. 
  • Customs forms are completed with the cost of product, less shipping. If packages are being sent as gifts, please indicate in the additional text field provided during checkout.
  • Allow a minimum of 10 business days for delivery: USPS estimates 6-10 business days
  • Expect delays in delivery around the holidays.
First Class Mail - International
  • Delivery times vary by destination.  Please allow a minimum of 14 business days.
  • Expect delays in delivery around the holidays.
International packages sent via USPS are not trackable, but we can check to see if the package has cleared customs.  Trackable means are generally cost prohibitive for orders to Canada and other International destinations.  Please allow the full estimated delivery time prior to requesting a customs check. 
 
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