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Customer Service
& Phone Orders

Mary Griffin
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Email - Mary

Monday - Friday
10am-5pm EST
Home > Customer Service

Customer Service

By Phone
Please note that submitting orders is faster when processed through the online store system.
For those who prefer to order by phone or speak to us direct*:
Customer Service & Phone Orders
Mary Griffin 
Monday - Friday
10am - 5pm EST
Best is to email with details of the nature of your call.  If you would like to place a phone order, please email your billing/shipping information to enter prior to the call back.
*If no answer, please LEAVE A MESSAGE for a return call and a preferred time to reach you.  You may also request a call back to reduce the charge for the long distance call.
Other Options for Placing an Order Off Line
We recognize that some people may not want to submit their credit card information online and would prefer to place their order 'off line', therefore we do accept Mail Orders. 
To do so, the easiest way is to run a shopping cart* with the items and your address to calculate shipping costs.  You can then PRINT the shopping cart page** and mail it along with your check or money order to:
Gin Miller Productions
118 Hubbard Road
Woodstock, GA  30188
Once received, your order will be processed and then placed on hold. Once the bank indicates that the funds have been deposited to our account, your order will be shipped.

*The store requires that you have an email address to run a shopping cart.  If you do not have one, please contact us for assistance. 
**After printing the shopping cart page, you can either abandon the cart by closing your browser, or empty the cart and then clear your cache to remove cookies.
Order Cancellations or Changes Prior to Shipping
Reply back to the email confirmation for quickest response to an order change or to request cancellation. Requests for changes or cancellations may not be an option if you have received the order processing notice unless it is received a minimum of 2 hours before our regular shipping time of 2:00pm EST.
Track Your Package
All domestic USPS orders are shipped with delivery confirmation.  This is not the same as tracking - it only confirms that the package reached its destination.
Tracking is NOT available for packages shipped via international first class or priority mail to Canada and other international orders. Please allow the indicated shipping time prior to inquiring about the status of your order. See Shipping for estimated delivery times.
If you choose a premium shipping method with tracking, you will receive an email notice with tracking information from the carrier.  Please note that there can be a time delay of up to 3 hours between our store notice and the email notices sent from premium carriers. UPS and FedEx tracking numbers sent will need to be checked on the respective websites for the carriers. 
Policies and Terms - Returns

During the checkout process, all customers are asked to review our policies and terms prior to placing an order where you are informed about returns.  If placing a phone or mail order, we ask that you first review the information as all policies and terms will apply.



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